The key to Çesan spare part service’s success is based on creating customer satisfaction.
Çesan spare part service provides the below mentioned points to ensure customer needs;
Analyses customer complaints, and intends to increase spare part service quality by acting swiftly.
In order to meet customer needs in the shortest period and in the most efficient way, Çesan adopted “Customer Satisfaction First” as a principle.
Its communication starting with technical consultancy, information and substantial solution, pre-sales is converted into a constant business partnership with productive, economic and continuous service provided to its customers during expected life of all products and continues to maintain by developing.
Cesan is still the leader in asphalt plant sector in terms of customer satisfaction with its customer oriented service sense and expert team, trying constantly to create value in all services after sales.
The technical services provided to our customers by Çesan with fast and optimum price policy, findable spare part, educated, experience, and competent expert team capable of substantial solution for errors are able to troubleshoot the errors in short time.
All the procedures within the context of technical service provide the transparency of the service rendered by presenting periods, expenses and causes of these procedures in detailed information with their causes.
With the service quality continued after the guarantee period, and product tracking by our expert and experienced team, we aim to reach 100% customer satisfaction and 100% success. We make sure that our customers are kept away from inexperienced and insufficient service.
Please completely fill the form for your spare parts request